CN Moonwalks
832-814-3379

 

Frequently Asked Questions

Delivery & Set up/Pick up

How long are rentals?

We rent all of our items for 6 hrs. 


Does the price include inflatable set up and delivery?

 Yes, although additional fees may apply for areas farther out.  Remember prices do not include sales tax. Sales tax is added when you check out.

 Do you deliver to other cities?

Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high.  Please call our office for a current quote.

When do you set up?

That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a high volume of rentals that day, we may need to set up as early as 5 hours in advance. You will not be charged for the extra time. We will call you the evening before your event with a delivery window, unless we have made prior arrangements.

 

We do offer overnight rentals but please be aware that they are considered another 6 hr rental. If you or our company decides to leave a rental overnight pick up can be as early as 7am so please have all equipment accesible for our delivery team upon arrival. We don't want to bother you so early in the morning so its best to leave all equipment accesible.


Do you deliver to apartments?
We currently do not deliver or set up at apartments.



Set up:

 What surfaces do you set up on?

 We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can´t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.

We install tents, inflatables,and foam machines.  WE DO NOT OPEN UP OR ARRANGE TABLES AND CHAIRS. Please consider that we are in a time crunch to deliver all of our products to our customers and our time is limited.


Pick up:
When we pick up we expect for our equipment to be accesible for our delivey team. All tables and chairs should be folded and ready to pick up. If we have to clean up the trash from the tables or you have them open and not folded there will be a $25.00 fee for clean up.  NO EXCEPTIONS

When you receive our items please inspect and sign contract, once you sign  the contract that states that you received our item in good condition. If our items are damaged you will be responsible for the damage.



Please have any items left inside our inflatables removed before pick up. We are not responsible for any items left inside.


Inflatables

 We´ve rented some really dirty jumps from other companies in the past. Are they always that dirty?

 No. The jump should be clean when you get it. CN Moonwalks cleans and disinfects after every rental.

 Do we have to keep it plugged in the entire time?

 Yes. A blower keeps air in the inflatable unit the entire time. Once unplugged they deflate. That why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords. If the blower stops working please check the breaker most of the time when there is one or more things plugged in the breaker it will shut down.

In the event of winds higher than 20 mph or lightning you need to turn off the blower.
 

How big are the jumps?

A: Most of our jumps are 13´x13´ . Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the jump.  The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.

Do your inflatables accommodate adults?
Yes! Absolutely! All of our inflatables are commercial-grade and may be used by adults. 

What about the big jumps? Any special requirements?

 Check the requirements listed with each jump. Also, make sure you have at least a 4´ access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.

 Are we responsible for the unit if it gets a tear or damaged in any way?

 Yes and no.You are not responsible for normal wear and tear on our units.  Seams may develop tears in high traffic areas over a period of time.  If this happens please alert us at once so we can remedy the situation.  If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars.  We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.

 

Payments

 
 What payments do you take?

Cash is preferred, but we also accept credit cards at online checkout or delivery. 
Payments are due when we arrive at your location we will not set up if balance is not paid. Under no circumstances will we allow payment to be given on pick up. When you make the reservation a credit card number is taken. You can have the balance due be charged to the card we have on file,we can charge a different card or  If paying by cash, please have exact amount as our drivers do not carry change.

 Do you require a deposit?

 Yes all orders require a $25 Credit Card deposit. They are fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 2-7 days prior to your rental you will be given a raincheck that is good for 1 year. The $25.oo deposit will be deducted from the total amount due.

Q: Cancellations/Weather Policy/ Delivery policy


A: In case of rain or inclement weather you can cancel reservations up to the morning of your event. If you decide to keep your reservation even if it rains and our products are delivered and installed you are responsible for full payment. Any product that is delivered you are responsible for full payment even if you use it or not. CN Moonwalks is not responsible for bad weather, disruption of electrical service and/or unfavorable conditions tha may arise and no charges or fees will be reimbursed as a result.
Q: Can we see a copy of your contract and safety rules?

A: Yes. There is a link in your receipt once you've ordered or you may contact our office.

 

Still have a question? Call or Write: cnmoonwalks@gmail.com  832-814-3379